At YS BEST RETAIL SDN. BHD. 202501050108 (1651516-W), we want the customer to know what happens after checkout. This page walks through delivery one stage at a time. It covers where we ship, how long each stage takes and what can change it.
1. Where we deliver
We deliver to every state in Peninsular Malaysia.
We deliver to East Malaysia, which means Sabah & Sarawak.
2. How long we take to prepare an order
We process each order within 1–3 business days.
Weekends and public holidays are not counted in that time.
When the order is dispatched, the customer gets a confirmation email.
That email carries the tracking information for the parcel.
3. How the parcel travels
We use standard delivery only. We do not offer overnight or next-day delivery at the moment. The usual windows are shown here:
These windows are estimates.
Courier operations can change them.
So can seasonal holidays and extreme weather.
4. What delivery costs
Delivery is free on every order.
Order value does not change that.
Delivery location within Malaysia does not change it either.
There are no hidden fees and no extra shipping charges.
5. How to follow the parcel
Our courier partner collects the order from us.
The customer then receives an email or SMS with a tracking number.
It includes a direct link that shows the parcel’s progress in real time.
If anything here is unclear, ask us. You can reach us here:
📧 Email: ysbestretail@outlook.com
🏢 Address: NO. 114, JALAN TIMUR 6, KAWASAN PERINDUSTRIAN TIMUR, 81000 KULAI JOHOR
🌐 Website: https://ysbestretail.com/contact-us/