At YS BEST RETAIL SDN. BHD. 202501050108 (1651516-W), we know plans can change. This page explains how cancellation works. Timing matters most, so we start there.
1. When the customer can cancel
An order can be cancelled within 24 hours of purchase.
A cancellation in that window gets a full refund.
After 24 hours, cancelling may not be possible.
That happens if the order has already been processed or shipped.
2. How to ask for a cancellation
The customer contacts our customer service team straight away.
The request must quote the order number.
Our support team checks the order’s status.
We then confirm whether it is eligible for cancellation.
3. How the refund is paid
An approved cancellation is refunded to the original payment method.
The refund takes 7–14 business days to be processed and to show in the customer’s account.
If anything about cancelling is unclear, ask us:
📧 Email: ysbestretail@outlook.com
🏢 Address: NO. 114, JALAN TIMUR 6, KAWASAN PERINDUSTRIAN TIMUR, 81000 KULAI JOHOR
🌐 Website: https://ysbestretail.com/contact-us/