At YS BEST RETAIL SDN. BHD. 202501050108 (1651516-W), we want every customer to receive the right product in good condition. This page explains when we can take an item back or refund it. It also explains what proof we need. Please read it before buying.
1. When a return or refund is possible
Items are not exchangeable or refundable. The only exceptions are these four:
We sent the wrong item.
The item does not match the specifications, description, features or information shown on the website.
The item arrived spoiled, damaged or defective.
Delivery took longer than the timeline in our Shipping Policy.
2. What proof the customer must send
We need to see the problem to assess it. The customer must provide:
A clear unboxing video, recorded without a break. It must show the unopened parcel, shipping label, packaging and item.
A clear video of the first use of the item, where this applies.
Any photos, order details or other supporting documents we ask for.
3. How and when to ask
The customer sends the request to our support team at ysbestretail@outlook.com.
It must reach us within 24 hours of the item arriving.
Requests after the 24-hour period are not accepted.
Requests without the required evidence are not accepted either.
If anything about returns, refunds or exchanges is unclear, ask us:
📧 Email: ysbestretail@outlook.com
🏢 Address: NO. 114, JALAN TIMUR 6, KAWASAN PERINDUSTRIAN TIMUR, 81000 KULAI JOHOR
🌐 Website: https://ysbestretail.com/contact-us/